Professional Restoration Services
Water, fire, mold, storm, and specialty restoration. IICRC Certified. Available 24/7/365.
Six Specialist Divisions, One Standard
Respond Property Solutions is one company with six specialist divisions — every capability under one roof, IICRC Certified, available 24/7/365.
Respond Plumbing & Leak Detection
Plumbing repair, non-invasive leak detection, and water mitigation — stop the loss before it becomes a claim.
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Respond Water Damage Recovery
Water damage worsens by the hour. Our crews extract standing water, document moisture down to the studs, and run structural drying until your property is back to its pre-loss state.
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Respond Fire & Smoke Recovery
Soot is acidic and corrodes everything it touches. Smoke odor penetrates porous materials at the molecular level. Both need professional treatment, not household cleaners.
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Respond Biohazard Services
Trauma scenes, biohazards, and hoarding situations require certified training, proper PPE, and a compassionate approach — not a general cleaning crew.
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Respond Environmental Solutions
Mold is a health and structural problem. Our IICRC S520 protocols — inspection, containment, remediation, clearance — protect the rest of the building from cross-contamination.
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Respond Commercial Water/Fire/Plumbing Recovery
Multi-family, hospitality, healthcare, schools, and industrial facilities — 24/7 mobilization, single project manager, insurer-coordinated.
Learn MoreIICRC Certified, Fully Documented
Every Respond Property Solutions location operates under our internal quality standard and holds IICRC certification. The bar is the same in every division and every market.
Our StandardsAdditional Services
Three programs that sit alongside the six divisions — open to residential, commercial, and large-loss customers.
Free Inspection
A no-cost on-site assessment with thermal imaging, moisture mapping, and an insurer-ready scope you can keep.
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Pre-loss Planning
Per-site risk assessment, response tree, and pre-agreed carrier scope so mobilisation is in hours, not days.
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Industrial Contamination
Hazardous waste, chemical spills, and environmental contaminants in manufacturing & industrial settings.
Learn MoreHow to Choose — and What Happens When You Call
You do not need to diagnose the problem before calling. Tell our 24/7 dispatcher what you can see — standing water, smoke, a musty odor, a slab leak — and we route the right certified crew. Here is exactly what happens from the moment you dial 866.867.3123.
You Call, We Triage
A live dispatcher — not a call center script — asks what happened, whether the source is stopped, and whether anyone is at risk. That triage decides which division and equipment roll first.
Immediate Guidance
While the crew mobilizes, we walk you through safe first steps: shutting the water main, cutting power to affected circuits, or keeping people out of contaminated areas.
Crew On-Site in 2–4 Hours
A certified crew from the nearest of our five branches arrives — typically within 2 to 4 hours, 24/7/365 — with extraction, containment, or stabilization equipment already loaded.
Assessment & Documentation
We map the damage with moisture meters and thermal imaging, photograph pre-existing conditions, and open the documentation file your insurer will rely on.
Mitigation Begins
Extraction, board-up, containment, or decontamination starts on the first visit. Stopping secondary damage early is what keeps a loss small.
Claim & Restoration Plan
You receive a written scope, an Xactimate-compatible estimate for your carrier, and a restoration schedule — one project manager owns it from here to the final walkthrough.
Every Job Runs on Recognized Standards
Restoration done outside industry standards creates liability — for you and for your claim. Every Respond Property Solutions division works to the same documented compliance baseline.
ANSI/IICRC Consensus Standards
Water losses follow IICRC S500, mold remediation follows IICRC S520, and trauma and biohazard work follows IICRC S540 — the same standards adjusters and industrial hygienists audit against.
OSHA-Trained Personnel
Crews are trained on hazard communication, PPE, and confined-space and bloodborne-pathogen protocols where the scope requires them, so your site stays compliant while we work.
EPA-Compliant Disposal
Contaminated materials, mold-impacted debris, and regulated waste leave your property under EPA-compliant disposal procedures with a documented chain of custody.
Containment & Air Control
Negative-air containment and HEPA filtration keep contaminants from migrating into clean areas — standard practice on mold, sewage, fire, and biohazard scopes.
Insurance-Grade Documentation
Daily moisture logs, photo documentation, and Xactimate-compatible estimates on every loss — the paper trail that keeps claims moving instead of stalling in review.
Licensed & Insured
Respond Property Solutions is licensed, insured, and IICRC Certified across all five branches, with the same internal quality standard in every division and every market.
Three Steps to Recovery
The same proven process every job, every market, every situation. You always know what is happening, why, and what comes next.
- Assessment — Full damage walkthrough with documented findings.
- Mitigation — Immediate action to prevent further loss.
- Restoration — Return your property to pre-loss condition.
We Work With Your Insurer, Not Against the Clock
Most restoration losses are insurance claims, and claims live or die on documentation. From the first site visit we build the file your adjuster needs: photo documentation of every affected area, daily moisture logs during structural drying, and an Xactimate-compatible estimate in the format carriers already use.
- Direct insurance billing with many major carriers
- Xactimate estimates adjusters can review line by line
- Daily moisture logs and photo documentation on every loss
- Claim assistance — we answer adjuster questions directly
Start With a Free Inspection
Not sure whether the damage justifies a claim — or a crew? Book a free on-site inspection. A certified technician documents what we find with moisture mapping and thermal imaging and leaves you a written, insurer-ready scope. For commercial portfolios, ask about scheduled property assessments across your sites.
Common Service Questions
Good to KnowOur 24/7 dispatch line answers immediately. A certified local crew is typically on-site within 2 to 4 hours, 24/7/365.
Five locally owned Respond Property Solutions branches — El Centro, Yuma, Redlands, Palm Springs, and Riverside — covering Southern California and Western Arizona, with surge capacity for regional disaster events.
Yes. We have agreements with many of the largest US property insurers and produce insurance-grade documentation for every loss.
Our Managed Repair program covers everything from emergency stabilization through reconstruction under one contract.
You don't have to know. Describe what you see to our dispatcher — standing water, smoke damage, a suspected leak, visible mold — and we route the right certified crew. Many losses cross divisions, and because every division operates under one company, one project manager coordinates the full scope.
Our work follows the ANSI/IICRC consensus standards — S500 for water damage restoration, S520 for mold remediation, and S540 for trauma and crime scene cleanup — with OSHA-trained personnel and EPA-compliant disposal procedures where regulated materials are involved.
Yes. Our free inspection includes a walkthrough with moisture mapping and thermal imaging where appropriate, plus a written scope of findings you can keep and share with your insurer — with no obligation to hire us.
Need Help Now?
We are on call 24/7. Call our dispatch line or submit a service request and a local team will respond.