Your Trusted Restoration Partner for Policyholders
Direct insurance billing and Xactimate estimates. Documented to your standards. Audit-ready files on every claim. Coverage across Southern California & Western Arizona.
Built to the Insurance Industry's Standard
Respond Property Solutions maintains an auditable documentation standard built for the insurance industry: Xactimate estimates, daily moisture logs, photo documentation, and clean line-item invoicing on every claim.
Built for Insurance Professionals
Claims Documentation
Insurance-grade documentation on every loss: scope, photos, moisture readings, Xactimate.
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Direct Billing
Direct insurance billing where the carrier supports it. One less administrative step for your insured.
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Regional Coverage
Five locally owned Respond Property Solutions branches covering Southern California and Western Arizona.
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The Respond Quality Standard
The Respond Quality Standard is the operational backbone every Respond Property Solutions crew works under: full service guarantees, billing integrity, ongoing technician training, calibrated commercial equipment, current General Liability and Workers' Compensation insurance, and timely resolution of any customer issue.
- Current General Liability and Workers' Compensation insurance, verified
- Audited training and certification (IICRC, OSHA where required)
- Service-guarantee accountability with documented escalation
- Billing integrity and transparent line-item invoicing
- Regional scope from a single point of contact for SLA reporting
From Assignment to Audit-Ready File
A predictable workflow makes a restoration vendor easy to manage. This is ours, on every assignment.
Assignment Intake
Refer by phone at 866.867.3123, 24/7/365, or have the insured request service. We confirm the assignment back to your office with the claim number and a named point of contact.
Contact & Dispatch
The insured is contacted promptly, and a crew from the nearest of our five branches is on-site typically within 2 to 4 hours.
Mitigation & Moisture Baseline
Scope is set per IICRC S500 (or S520/S700 as the loss requires), with initial moisture mapping, cause-of-loss notes, and full photo documentation from hour one.
Reporting Cadence
Daily moisture logs, equipment tracking, and photo updates document dry-down progress, delivered to the adjuster on the cadence your file requires.
Estimate & Approval
Xactimate line-item estimates with sketch and photo support. Potential supplements are flagged early, not discovered at invoicing.
Closeout & Invoice
Completion certificate, signed authorizations, and a clean line-item invoice close an audit-ready file your QA team can review without follow-up requests.
What's in Every Claim File
Complete files close claims. Each Respond Property Solutions file contains the same components, in the same structure, on every loss.
Xactimate Estimate
Line-item scope priced in the platform your desk already uses, with sketches and supporting photos tied to each line.
Daily Moisture Logs
Room-by-room readings against dry standards, recorded daily from first extraction to verified dry-down, with equipment placement noted.
Photo Documentation
Time-stamped photographs of pre-existing conditions, the loss, work in progress, and completion — organized so a reviewer can follow the job without a site visit.
Cause & Scope Notes
Cause-of-loss observations and scope rationale documented at first response, when the evidence is freshest and coverage questions are easiest to answer.
Authorizations & Sign-offs
Signed work authorizations, certificates of completion, and customer satisfaction sign-off, all retained in the file.
Line-Item Invoicing
Invoices that reconcile against the approved estimate line by line, with supplements documented and pre-communicated. Direct billing where the carrier supports it.
The Insurance Resource Center
Policyholders navigate claims better when they understand the process. Our Insurance Resource Center walks insureds through what happens after a loss — mitigation, documentation, adjuster review, and settlement — in plain language that reinforces, rather than complicates, your communication with them.
It is also where we publish how we work with carriers: direct insurance billing, Xactimate estimating, and the documentation standard behind every file. Point your insureds there, or use it as a reference when setting expectations on a new assignment.
Visit the Insurance Resource CenterFree Inspections for Your Insureds
When a potential claim needs qualified eyes before decisions are made, refer a free inspection. We document conditions with moisture mapping and photos and deliver an insurer-ready scope — whether or not mitigation follows.
Common Questions
Good to KnowCall our 24/7 line at 866.867.3123 or have the policyholder submit the service request form. We dispatch the appropriate local team and confirm the assignment to your office.
Live dispatch is staffed 24/7/365. After-hours claims are handled exactly the same as business-hour claims.
Insurance-grade documentation including scope-of-work, Xactimate estimates, daily moisture logs, photographic evidence, and any subcontractor documentation.
Daily. Moisture readings, equipment counts, photos, and dry-down progress are logged every day of mitigation, and updates go to the adjuster on the schedule your file requires.
Yes. Estimates are written in Xactimate as line items with sketch and photo support, and supplements are flagged and communicated early rather than appearing at invoicing.
Every file is audit-ready: scope notes, daily logs, photos, authorizations, and the line-item invoice are organized and time-stamped, so reinspections and file reviews can be answered without reconstruction.
Technicians are IICRC Certified and OSHA-trained, working to the ANSI/IICRC consensus standards — S500 for water, S520 for mold, S540 for trauma, and S700 for fire and smoke — with current General Liability and Workers' Compensation coverage on file.
Yes. We offer free inspections with moisture mapping and photo documentation, producing an insurer-ready scope — useful when a potential claim needs qualified eyes before decisions are made.
Ready When You Need Us
Available 24/7 for insurance professionals. Regional dispatch, local response.