Request Service Now
We respond on-site within 2 to 4 hours. Available 24 hours a day, 7 days a week, 365 days a year.
From Submission to On-Site in Hours
Our national dispatch team calls you back within minutes, dispatches a certified local team, and gets a crew on your property fast.
- Within minutes: A live dispatcher confirms your request and asks the basics.
- Within 45 minutes: A local Respond Property Solutions team is en route to your address.
- 2 to 4 hours: Crew on-site, full damage assessment underway, mitigation starting.
Request received.
A local team will reach out to you within minutes. For immediate help, call 866.867.3123.
The Respond 45 · 4 · 8 Promise
A published response standard — what happens within the first 45 minutes, the first 4 hours, and the first 8 business hours after you call. Every branch, every job, every time.
Live Dispatch & Local Crew En Route
Within 45 minutes of your call, our 24/7 dispatch has confirmed the basics with you and a local certified Respond Property Solutions crew is en route to your address — no third-party call center, no warm-transfer queue.
On-Site, Assessed, Mitigation Started
Within 2 to 4 hours, a crew is on your property. Water extraction, structural drying, board-up, or tarping begins. Photographic documentation has started for your adjuster from minute one.
Documented Scope to Your Adjuster
Within 8 business hours, an Xactimate-compatible scope and the initial photo log are with your insurance adjuster. You see what they see — and the mitigation clock is on the record.
If we miss any of these targets, our regional director escalates and contacts you directly. That's the standard — that's the commitment.