Restoration Services for Your Home
Reliable, empathetic local teams that guide you through the insurance process and restore your home to its pre-loss condition.
When It Happens to Your Home
A burst pipe at 2 AM. A house fire. A flooded basement after a storm. When the worst happens, the last thing you want to manage is a multi-vendor restoration project. We handle the whole job, from emergency response through insurance coordination through final reconstruction. You make one call.
Built for Residential Homeowners
Water Damage
Burst pipes, flooding, leaks. Extraction and structural drying that prevents mold.
Learn More
Fire & Smoke
Soot cleanup, smoke odor elimination, contents cleaning, structural rebuild.
Learn More
Mold & Environmental
IICRC-standard inspection, containment, remediation, clearance testing.
Learn More
What to Do in the First 24 Hours After a Loss
The first day shapes everything that follows. Standing water wicks into drywall and baseboards within hours; clean Category 1 water begins degrading toward contaminated Category 2 and 3 conditions; acidic soot etches finishes the longer it sits. Acting quickly limits both the damage and the scope of the repair.
There is a practical reason to move fast, too: most property policies include a duty to mitigate, which means you are expected to take reasonable steps to prevent further damage after a loss. Calling a professional mitigation team promptly protects your home and your claim at the same time.
- Put safety first — avoid standing water near electricity and any sagging ceilings
- Stop the source if it is safe to do so (main water shutoff, breaker panel)
- Call 866.867.3123 — dispatch is live 24/7/365
- Photograph the damage before anything is moved
- Do not discard damaged contents until they are documented
- Keep receipts for any emergency expenses
How Your Restoration Unfolds
One call starts a documented sequence that carries your home from emergency to fully restored.
One Call, Any Hour
Dispatch answers 24/7/365 and routes your loss to the nearest branch. Crews are typically on-site within 2 to 4 hours.
Free Inspection & Assessment
We map moisture, use thermal imaging where appropriate, and explain exactly what we find — in plain language, with no obligation.
Stabilization
Water extraction, board-up, tarping, and contents protection stop secondary damage before it starts.
Documentation & Claim Support
Photos, daily moisture logs, and an Xactimate estimate go to your insurer, and we communicate directly with your adjuster.
Drying, Cleaning & Decontamination
Structural drying to the IICRC S500 standard, with HEPA filtration and containment where the loss requires it, monitored daily until verified dry.
Rebuild & Return Home
Repairs bring your home back to pre-loss condition, finished with a final walkthrough together.
We Handle the Insurance Process
Respond Property Solutions has agreements with many of the largest US property insurers. We document the loss to your policy's standard, communicate directly with your adjuster, and bill insurance directly where available, so you can focus on getting back to normal.
A typical claim moves through four stages: you report the loss to your carrier, an adjuster is assigned, the scope and estimate are reviewed, and approved work proceeds. Our documentation — cause notes, photos, daily moisture logs, and an Xactimate estimate — supports every one of those stages.
- Direct communication with your adjuster
- Insurance-grade scope writing and Xactimate estimating
- Detailed photo documentation throughout the job
- Direct insurance billing where the policy allows
Room by Room: What Restoration Looks Like
Every room hides moisture and residue differently. Here is what our technicians pay attention to in each part of your home.
Kitchens
Cabinet toe-kicks and sub-floors trap water long after surfaces look dry. We check behind and beneath cabinetry, pull appliances to inspect supply lines, and dry the sub-floor before finishes go back.
Bathrooms
Supply-line failures and overflows are often Category 2 or 3 water. We sanitize affected surfaces, dry behind tile and vanities, and verify the wall cavities are dry before closing them up.
Bedrooms & Living Areas
Carpet and pad are evaluated for salvage, furniture is blocked or relocated, and wall cavities are dried with directed airflow so drywall can often be saved rather than demolished.
Attics & Roofs
After storm or fire losses we tarp openings, replace saturated insulation, and confirm ventilation so trapped humidity does not become a mold problem months later.
Crawl Spaces & Foundations
Standing water under the house is extracted, vapor barriers are replaced where needed, and industrial dehumidification prevents the slow, hidden damage that follows.
Contents & Keepsakes
When contents need to leave the home, everything is inventoried, photographed, packed out, cleaned, and stored — and returned when your home is ready.
Steady Hands When Your Home Needs Them
Losing part of your home is disorienting. What helps most is a team that arrives quickly, explains each step before it happens, and leaves a paper trail your insurer respects. That is the job, and we hold ourselves to it on every residential loss.
- Five local branches — crews who know your area, on-site typically in 2 to 4 hours
- IICRC Certified technicians, licensed and insured, OSHA-trained
- One company from emergency response through final rebuild
- Insurance-fluent: Xactimate estimates, daily logs, adjuster communication
- Free inspections, clearly explained findings, no pressure to proceed
What Customers Say
“The team showed so much empathy and kindness during an incredibly difficult time. We are grateful for everything they did for our family.”
“The technician was friendly and professional. He did a great job on the carpet cleaning and was flexible with scheduling.”
Free Damage Assessment
Worried about a leak, a musty smell, or damage you can see but cannot size up? Schedule a free inspection. We document what we find with moisture mapping and photos, and you keep the written scope either way.
Homeowner Questions, Answered
Either order works, but mitigation should not wait. Most policies include a duty to mitigate, meaning you are expected to take reasonable steps to prevent further damage. We begin documenting conditions the moment we arrive, so nothing is lost for your claim while the emergency work starts.
A technician walks the affected areas with you, takes moisture readings, uses thermal imaging where it helps reveal hidden wet materials, photographs the conditions, and gives you a written scope of what restoration would involve. There is no charge and no obligation.
Coverage depends on your policy and the cause of loss. Sudden and accidental events, like a burst pipe, are commonly covered, while flood and long-term maintenance issues often are not. We document the cause and full scope of damage so your adjuster has what they need to make the determination. Coverage decisions always rest with your insurer.
Most residential water losses dry in roughly three to five days, depending on the class of water loss, the materials involved, and how quickly extraction began. We take moisture readings daily and only remove equipment when target dry standards are verified.
Often, no. With containment and careful staging, many families remain in the unaffected portions of the home. Where the damage is extensive or involves contamination, we will tell you plainly and help coordinate what your policy provides for temporary housing.
Salvageable contents are inventoried, photographed, and either protected in place or packed out for specialized cleaning and storage. Items that cannot be saved are documented for your claim before disposal — nothing is discarded without a record.
Speed and verification. Rapid extraction and structural drying to the IICRC S500 standard remove the moisture mold needs, and daily readings confirm materials actually reach dry standard. If mold growth is already present, remediation follows the IICRC S520 standard with containment and HEPA filtration.
Ready When You Need Us
Available 24/7 for residential homeowners. Regional dispatch, local response.